Help Centre

Frequently Asked Questions

The most common questions about orders, shipping, products and application.

Order & Payment

  • Through the iyzico secure payment system we offer all credit cards (Visa, MasterCard, Troy, Amex), bank transfer and cash on delivery. Cash on delivery is only available for same-city deliveries.

  • Yes, instalment options of up to 12 months are available on cards from iyzico’s partner banks.

  • After your order is completed, an order confirmation is sent by both email and SMS. When it enters the shipping stage, your tracking number is sent too.

  • If the order hasn’t shipped yet, the address can be changed. Just reach us quickly at bilgi@homecc.com.tr or (+90) 212 670 0982.

Shipping & Delivery

  • Orders placed by 16:00 during business hours ship the same day; later orders ship the next business day.

  • We ship worldwide. The shipping cost and delivery time depend on the destination country — message us on WhatsApp and we’ll arrange it for you.

  • Delivery time depends on the destination country. When you order on WhatsApp, we’ll give you an estimated delivery time before shipping.

  • Yes, you can track it with your shipment number from our Order Tracking page, or on the courier company’s website.

Product & Application

  • Yes. Our films are self-adhesive and, thanks to air-bleeding technology, apply bubble-free. Just follow our Application Guide to apply them easily.

  • With 0.25 mm thickness and special lamination, it resists water, heat (-20°C / +80°C), UV and abrasion. It lasts up to 10 years indoors.

  • Yes. We have contracted certified installers in Istanbul and nearby provinces. You can request one via a showroom visit or the contact form.

  • It can be removed without residue within the first 6 months of application. After that it’s removed from the surface with a heat gun, but some residue may remain.

Returns & Exchanges

  • You can return the product unused and with undamaged packaging within 14 days of delivery. See our Returns and Exchanges page for details.

  • Opened or cut films cannot be returned. We therefore recommend being sure of your measurements and colour choice before ordering.

  • If there’s a defect caused by the product, Homecc pays the shipping. For use of the right of withdrawal, it’s the buyer’s responsibility.

Showroom & Dealership

  • Our showroom is at Cihangir Mahallesi, Güvercin Cd. No: 4 D:85, Avcılar, Istanbul. Click here for details.

  • Preferred. On appointment visits you can get expert consultancy. You can request an appointment from our Contact page.

  • For dealership applications, you can apply via the contact form or at bilgi@homecc.com.tr.

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